Toll-Free
Numbers for Enterprises

A Toll-Free number typically starts with the 0800 prefix. It allows your customers to call your business completely free of charge from any mobile or landline network. Instead of the caller, your business pays for the per-minute call duration, instantly boosting customer satisfaction and brand trust.

We offer a fully automated digital wallet system. You simply recharge your epbx.bd wallet using bKash, Nagad, or any bank card. As customers call your Toll-Free number, micro-fees are dynamically deducted from your balance in real-time. You will also receive low-balance alerts automatically.

Yes, 100%. We partner exclusively with authorized IPTSP operators, ensuring all numbers are BTRC compliant. To activate a corporate Toll-Free number, you need to upload a valid Trade License, the owner's NID, and a photograph through our secure KYC portal.

Absolutely! This is our specialty. You can route your 0800 number directly to our Next-Gen AI IVR. Customers will be greeted by a highly natural, dynamic AI voice (Bengali or English) powered by Azure or Google, and automatically routed to the correct department.

No expensive hardware is required! Your agents can answer Toll-Free calls directly on their computers using our web browser dialer (WebRTC) or on their smartphones using SIP softphone apps like Zoiper and MicroSIP. (Physical IP phones are also fully supported if you prefer them).

This depends on the SIP "Channels" assigned to your number. Toll-Free numbers support multiple simultaneous calls. If you configure 50 channels, 50 different customers can call you at the exact same time without ever hearing a busy tone.

Yes, epbx.bd includes an automated Call Recording feature. You can record all incoming Toll-Free conversations for agent training, quality control, and security, and play them directly from your dashboard.

You can configure smart "Time Conditions." During office hours, calls route to live agents. After hours, the system can automatically play an AI-generated "Office Closed" greeting or allow the customer to leave a voicemail, which is sent directly to your email.

Yes. With our "Follow Me" and Call Forwarding features, if your agents are offline or away from their desks, the PBX can seamlessly forward the incoming Toll-Free calls directly to your personal GSM mobile number.

Thanks to our zero-touch provisioning and automated provider API sync, once you submit your digital KYC documents and they are approved by the telecom operator, your 0800 Toll-Free number is usually active and ready to use within a few business days.