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Terms of Service

Terms of Service

Welcome to ePBX.bd (https://epbx.bd/), operated by EiconBD. By accessing or using our Cloud PBX platform, B2B VoIP SIP softphones (including eTalk), 096 IP Telephony numbers, automated AI voice dialers, and developer REST APIs, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

1. Services Provided

ePBX.bd provides business telecommunication services including Cloud PBX, SIP Trunking, Hosted IVR, AI Voice Automation, Call Detail Records (CDR), Call Audio Recording, and API integrations. Services are intended strictly for legitimate business communication and e-commerce order verification.

2. BTRC Compliance & Regulatory Requirements

All IP telephony, 096 numbers, and telecommunication infrastructure provided by ePBX.bd strictly adhere to Bangladesh Telecommunication Regulatory Commission (BTRC) licensing, guidelines, and telecom security directives. Users and tenants must complete mandatory KYC (Know Your Customer) verification with valid business registration and National ID (NID) before IP telephone numbers can be activated.

3. Acceptable Use Policy (AUP)

You agree NOT to use the platform for:

  • Unlawful, harassing, defamatory, or fraudulent calls.
  • Unauthorized robocalls or unsolicited spam telemarketing in violation of national consumer protection laws.
  • Attempting to circumvent telecom billing, spoof Caller ID maliciously, or probe system vulnerabilities.
  • Illegal voice termination or illegal VoIP bypass.

Any violation of this policy may result in immediate suspension or termination of your account without prior notice.

4. Accounts, Security & API Tokens

You are solely responsible for maintaining the confidentiality of your account credentials, SIP extensions, and API Bearer tokens. Any activity occurring under your account or API keys is your responsibility. In case of suspected unauthorized access, you must notify support@epbx.bd immediately.

5. Payment, Dynamic Billing & Recharge

Services operate on prepaid or agreed postpaid enterprise billing terms. Balance deductions for outbound calls, AI voice synthesis (Google TTS, Azure Neural, ElevenLabs), and carrier termination are calculated dynamically based on published tariff schedules. Balances and credits are non-refundable unless required by applicable law.

6. Service Availability & SLA

While ePBX.bd strives for 99.9% uptime across all data center clusters, services may occasionally be interrupted for scheduled maintenance, network carrier outages, or upstream ISP disruptions. We do not guarantee uninterrupted or error-free operation under all external network conditions.

7. Termination of Service

Either party may terminate the service at any time with written notice. Upon termination, all active SIP extensions, trunk bindings, and portal access will be deactivated in accordance with standard data retention policies.

8. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

9. Contact Us

For questions or support regarding these Terms of Service, contact us at:

  • Email: support@epbx.bd
  • Hotline: 09644844744
  • Address: Dhaka, Bangladesh

Effective Date: April 2026. These terms may be updated periodically to maintain compliance with telecommunication regulations.

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