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Incoming Customer Call
Press 1 for Sales
Agent 01 (Ringing)
Agent 02 (Busy)
Inbound Call Centers

Route leads instantly to the right desk.

Eliminate dropped calls and busy signals. Create infinitely nested IVR trees, advanced Time Conditions, and Ring Groups directly from our visual control panel.

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Time Conditions

Automatically forward callers to Voicemail or play a closed greeting outside your exact 9-to-5 working schedule.

Call Whisper (Barge)

Silently monitor live incoming calls or whisper instructions to your agent internally without the caller hearing you.

Music On Hold

Upload your company theme tune or promotional audio. Keep callers engaged until an extension picks up.

Frequently Asked Questions

Everything you need to know about our inbound call services.

Our Inbound Call Service allows your business to receive, route, and manage incoming customer calls professionally using cloud-based IP telephony. It ensures no customer call goes unanswered.
When a customer calls, our IVR acts as a virtual receptionist. It plays a greeting (e.g., "Press 1 for Sales, 2 for Support") and automatically routes the caller to the correct department based on their keypad input.
Absolutely! You can use our integrated AI Text-to-Speech (Google, Azure Neural) to generate dynamic, studio-quality greetings in Bengali or English without needing a professional voice artist.
You can set up "Time Conditions." During business hours, calls go to your agents. After hours, the system can automatically play a "Closed" greeting or send the caller to Voicemail.
Yes, by using "Ring Groups." You can configure the system so that when a call comes in, all agents' phones ring simultaneously, or they ring sequentially one after the other.
If all your agents are busy, a Call Queue places the incoming caller on hold with background music and announces their position (e.g., "You are number 2 in line"). A Ring Group simply rings available phones but doesn't hold callers in a waiting line.
No, traditional GSM mobile numbers cannot be directly routed to a Cloud PBX. You will need to purchase an IP phone number (DID) from our platform to receive inbound PBX calls.
Yes, for standard IP numbers (like 096XX), receiving calls is absolutely free for your business. The caller pays their standard telecom network charges.
Yes! You can integrate Toll-Free numbers where the incoming call is free for your customers, and the per-minute billing is automatically deducted from your epbx.bd wallet.
Yes. With our "Follow Me" or Call Forwarding feature, if you are not at your desk, the PBX can automatically forward the incoming call to your personal mobile number.
The number of simultaneous incoming calls depends on the "Channels" included with your DID number. We offer scalable channel options so you can receive 5, 50, or even 500 calls at the same time.
Yes, epbx.bd offers automated Call Recording. You can record all inbound calls for quality assurance, training, and security purposes.
Yes, our system fully supports Caller ID. Your agents will see the customer's phone number on their softphone, IP phone, or WebRTC interface before answering.
Yes, you can easily add specific phone numbers to a Blacklist in your dashboard. If a blacklisted number calls, the system will automatically drop the call or play a busy tone.
Yes. Our real-time dashboard provides comprehensive Call Detail Records (CDR), showing you who called, wait times, call duration, and missed calls.
We provide a widget for your website. Your online visitors can click a "Free Call" button to directly ring your PBX agents using their computer or smartphone’s internet browser, completely bypassing telecom networks.
Yes. If an inbound caller leaves a voicemail, our system can automatically record the message and send it directly to your designated email address as an audio attachment.
Definitely. You can set up a multi-level IVR where the first option is "Press 1 for Bangla, Press 2 for English," and route them to the respective language menus and agents.
It is an advanced feature where inbound calls are routed to the most qualified agent. For example, technical queries are automatically sent to the IT support team, bypassing general sales agents.
Since epbx.bd is cloud-hosted, your IVR and queues will still function perfectly. Callers will hear your greetings and stay in the queue, or you can set a failover to automatically forward calls to your mobile network.
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