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Scalable Outbound

Connect efficiently with dynamic Outbound AI.

Stop dialing manually. Leverage our outbound spoolers to trigger personalized, robotic-sounding localized voice calls directly to your customers. Perfect for eCommerce verification, delivery notifications, and appointment reminders.

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Predictive Dialing

Our Asterisk core dials massive lists concurrently and only hands connected calls over to your human agents, boosting productivity.

Real-time Call Records

Fetch billing duration seconds and exact hangup causes (Busy, No Answer) via clean REST APIs.

Least Cost Routing

Add multiple SIP Providers. We evaluate the destination prefix and automatically push the call via the cheapest SIP trunk available.

Frequently Asked Questions

Everything you need to know about our outbound call services.

Our outbound call service is a cloud-based system that allows your sales team, support agents, or automated AI systems to make outgoing phone calls directly to customers over the internet.
There are no hidden fees. You only pay for the exact duration of your calls (based on per-second or per-minute pulses). Call charges are automatically deducted from your epbx.bd wallet in real-time.
When you call a customer, their screen will display the official IP Phone Number (DID, e.g., 096XXXXXXX) that you purchased and configured within our system.
No. According to BTRC and telecom regulations, masking a personal mobile number (like 017XXXX, 018XXXX) to make PBX calls is illegal. You must use an official IP number (DID) for outbound calling.
Yes, absolutely! Through our powerful API and AI integrations, you can trigger automated outbound calls to customers for any event, such as payment reminders or order confirmations.
By using our WooCommerce plugin, our system automatically calls the customer as soon as they place an order. If the customer presses '1' or '2' on their keypad, the order status on your website updates automatically.
We support ultra-realistic, natural Bengali and English voices powered by Google Cloud, Microsoft Azure Neural, and ElevenLabs. You can also upload your own pre-recorded voice prompts.
Yes! We provide a highly secure and modern REST API for developers. You can easily trigger outbound calls directly from your custom software, ERP, or CRM.
Yes, our auto-campaign feature allows you to upload an Excel sheet and send promotional voice messages or reminder calls to hundreds of customers simultaneously.
Definitely! Our system detects the customer's keypress (DTMF input) in real-time and instantly sends that data back to your system or dashboard via API Webhooks.
Not at all! While you can use physical IP phones, you can also make calls without any hardware by using desktop softphones (like MicroSIP), mobile apps (like Zoiper), or directly from your browser using WebRTC.
This depends on the number of "Channels" associated with your DID. If your number has 50 channels, 50 agents can make outgoing calls simultaneously.
Yes, epbx.bd offers automated call recording for quality control and security. You can easily play, listen to, or download the audio of any outbound call directly from your dashboard.
Yes, our system fully supports WebRTC. Your agents can open the dialpad directly within the epbx.bd dashboard and call customers without installing any additional software.
Typically, our default packages are for local (Bangladesh) calling. However, subject to your telecom provider's ISD facilities and appropriate billing setups, international calling can be activated.
Yes, you get real-time Call Detail Records (CDR) on your dashboard. You can access detailed analytics on who was called, call duration, and whether the call was answered.
No. If the customer does not answer, disconnects the call, or if there is a network failure preventing connection, no balance will be deducted from your wallet for that call.
We have an automated billing and wallet system. You can instantly recharge your epbx.bd wallet directly from your dashboard using bKash, Nagad, Rocket, or any bank card.
Yes, we offer an auto-dialer system ideal for sales and telemarketing teams. It automatically dials numbers from a list one after another, saving agents the time of manually typing numbers.
Using our API, you can easily connect epbx.bd with CRMs like Zoho, HubSpot, or any custom CRM. This allows your agents to simply click a customer's phone number within the CRM to instantly initiate a call.
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