eTalk Dialer Ecosystem
The Intelligently Integrated Omnichannel PBX Hub for Every Need, Every Device, Every Hand.
eTalk Visual IVR Architect
Programmatic Call Flow logic with Zero Coding. Native Node-Based workflow builder (Multi-IVR). Drag. Drop. Automate.
Basic vs. Multi-IVR: While traditional basic IVRs only allow a single "Press 1 for X" layer, our Multi-IVR node system lets you nest infinite layers of logic, transferring calls based on complex conditional trees.
Advanced Node Logic: Utilize nodes like Read Caller Input, Play Audio (TTS), and Webhooks to control every second of the customer journey.
Why use a node workflow?
It transforms confusing lists of dialplan rules into a logical, easily debuggable visual map that your customer support team can adjust in seconds without IT help.
eTalk Web Dialer (Clientless)
The Zero-Installation PBX entry point. Real-time communication via WebRTC. Instantly handling calls directly in your browser.
What is WebRTC? Web Real-Time Communication enables browsers to execute real-time voice and video streams natively, without relying on third-party plugins or external applications.
Zero Software Footprint: This architecture means IT departments no longer need to provision, install, or update software on agent machines. You log in, grant microphone permissions, and start calling.
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eTalk Official Windows App
The Dedicated Desktop Power Hub. Built for heavy call handling, dedicated agent workflows, and maximum stability.
While the Web Dialer is incredibly flexible, the native Windows app provides raw power. It operates at the OS level, meaning it can handle custom global hotkeys, ensuring you can answer or hang up calls even while working in other applications like Excel or a CRM.
It utilizes direct SIP/TCP bindings, providing a more persistent connection layer that isn't subjected to browser tab throttling or memory sleeping policies.
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eTalk Official Android Softphone
Enterprise telephony in your pocket. Approved on Google Play Store with 100/100 crystal-clear HD audio, zero background battery drain, and native lockscreen call integration.
Google Play Store Approved: Install directly with 1-click convenience from the official Google Play Store with automatic Google Play Protect virus security checks and seamless updates.
100/100 HD Voice Clarity: Equipped with adaptive Opus audio codecs engineered specifically for fluctuating Bangladesh 4G, 5G, and broadband networks to eliminate broken or robotic voice.
FCM Push (Zero Battery Drain): Standard softphones kill mobile batteries by staying active. eTalk Android sleeps completely until an incoming call arrives, waking up in milliseconds via high-priority Google Firebase Cloud Messaging.
Native Telecom & Lock Screen Ringing: Incoming business calls ring just like regular cellular calls on your lock screen with full-screen answer/reject controls and native Bluetooth car and headset integration.
Instant 1-Tap QR Login: No manual SIP domain, extension, or password typing required. Simply scan the QR code from your ePBX portal to instantly provision your device.
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eTalk Smart Attendance & Live Staff Tracking
No biometric fingerprint machine or extra paid HR software required! Whenever your staff has any ePBX Extension active on the eTalk App, their office entry, exit, and real-time GPS location are automatically saved to the cloud database.
✓ Auto Geofence Check-In & Check-Out: Entering the office geofence zone automatically records Check-In time, and leaving records Check-Out time in the database.
✓ Real-Time Live Staff GPS Map: Instantly view where every field executive or office staff member is located on a live GPS map.
✓ Advance, On-Time, Late & Overtime Analytics: Automatically calculate how many days staff arrived Advance, On-Time, Late (with exact minutes), and total Overtime hours worked.
✓ Leave, Absent & Multi-Branch Shifts: Track approved leaves, absent days, multiple office branches, and customizable duty shifts in one place.
eTalk Auto-Geofence HR Engine
Zero Biometric Hardware • Auto Database Sync
In: 08:50 AM • Out: 07:10 PM • OT: +1h 10m
📍 Live GPS: Uttara Sector 7 (23.8759° N, 90.3795° E)
Present: 22d • Advance: 14d • Late: 2d • Leave: 2d
eTalk API Dialer
Native programmatic call flow logic. Programmatically trigger outbound calls from any platform.
Programmatic API Structure: Integrate voice calls directly into your software. Send a JSON payload via REST API to instantly trigger outbound calls connected to dynamic node-based IVRs.
TTS Outbound Triggers: Pass dynamic text variables in your API payload, and our Text-to-Speech engine will speak the data directly to the customer in human-like voices.
Live Example Included: Native WooCommerce Auto-Caller. Once a customer checks out, the plugin fires the API, calling the customer automatically to say "You have placed an order for [Amount]. Press 1 to confirm."
FAQ & Concept Reference Base
Everything you need to know about the eTalk Omnichannel PBX ecosystem, Cloud PBX Bangladesh features, and how we are revolutionizing enterprise communications.