eTalk Dialer Ecosystem
The Intelligently Integrated Omnichannel PBX Hub for Every Need, Every Device, Every Hand.
eTalk Visual IVR Architect
Programmatic Call Flow logic with Zero Coding. Native Node-Based workflow builder (Multi-IVR). Drag. Drop. Automate.
Basic vs. Multi-IVR: While traditional basic IVRs only allow a single "Press 1 for X" layer, our Multi-IVR node system lets you nest infinite layers of logic, transferring calls based on complex conditional trees.
Advanced Node Logic: Utilize nodes like Read Caller Input, Play Audio (TTS), and Webhooks to control every second of the customer journey.
Why use a node workflow?
It transforms confusing lists of dialplan rules into a logical, easily debuggable visual map that your customer support team can adjust in seconds without IT help.
eTalk Web Dialer (Clientless)
The Zero-Installation PBX entry point. Real-time communication via WebRTC. Instantly handling calls directly in your browser.
What is WebRTC? Web Real-Time Communication enables browsers to execute real-time voice and video streams natively, without relying on third-party plugins or external applications.
Zero Software Footprint: This architecture means IT departments no longer need to provision, install, or update software on agent machines. You log in, grant microphone permissions, and start calling.
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eTalk Official Windows App
The Dedicated Desktop Power Hub. Built for heavy call handling, dedicated agent workflows, and maximum stability.
While the Web Dialer is incredibly flexible, the native Windows app provides raw power. It operates at the OS level, meaning it can handle custom global hotkeys, ensuring you can answer or hang up calls even while working in other applications like Excel or a CRM.
It utilizes direct SIP/TCP bindings, providing a more persistent connection layer that isn't subjected to browser tab throttling or memory sleeping policies.
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eTalk Official Android App
Stay connected anywhere. FCM/GCM Push Notifications for background call handling. Native performance on standard mobile networks.
FCM Push Notifications: Standard VoIP apps drain battery constantly trying to maintain a server connection. eTalk Android utilizes Google Firebase Cloud Messaging. The app completely sleeps to save 100% battery, and the PBX server sends a tiny push notification to wake the app instantly only when a call arrives.
Native Permissions & Hardware: It integrates natively with Android's telecom manager, meaning your VoIP calls ring on your lock screen exactly like regular cellular calls, allowing native Bluetooth headset controls.
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eTalk API Dialer
Native programmatic call flow logic. Programmatically trigger outbound calls from any platform.
Programmatic API Structure: Integrate voice calls directly into your software. Send a JSON payload via REST API to instantly trigger outbound calls connected to dynamic node-based IVRs.
TTS Outbound Triggers: Pass dynamic text variables in your API payload, and our Text-to-Speech engine will speak the data directly to the customer in human-like voices.
Live Example Included: Native WooCommerce Auto-Caller. Once a customer checks out, the plugin fires the API, calling the customer automatically to say "You have placed an order for [Amount]. Press 1 to confirm."
FAQ & Concept Reference Base
Everything you need to know about the eTalk Omnichannel PBX ecosystem, Cloud PBX Bangladesh features, and how we are revolutionizing enterprise communications.