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Privacy Policy

Introduction

Welcome to eTalk, an enterprise B2B VoIP SIP softphone, omnichannel business dialer, and integrated Staff Attendance & Workforce Management application developed and operated by ePBX.bd (https://epbx.bd/). eTalk enables business users and enterprise employees to connect to their Cloud PBX extensions to make and receive real-time business calls over the internet, while also providing automated geofenced office attendance (Check-In / Check-Out) and field workforce presence management. This Privacy Policy outlines how we handle, collect, use, and protect your information when you use our application. We are committed to ensuring that your privacy is protected and strictly comply with Google Play Store User Data, Prominent Disclosure, and Data Safety policies.

Information We Collect & Why

To provide you with seamless PBX & VoIP calling features as well as automated Staff Attendance & HR Geofencing features, we require access to certain device permissions and data. Below is a detailed breakdown of what we access and why:

  • Precise & Background Location Permission (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION & ACCESS_BACKGROUND_LOCATION): eTalk collects precise location data (GPS coordinates, latitude, longitude, and accuracy) and approximate network location data to power our core enterprise Staff Attendance & HR Management (Geofenced Check-In / Check-Out) and Live Workforce Tracking features.
    • Why Location Is Collected: Location data is used to automatically detect when an enrolled employee enters or exits their company's designated office branch geofence boundary during scheduled duty shifts—recording automated daily attendance (In-Time, Out-Time, Working Duration, and Late Arrival status)—and to allow the employee's organization to verify real-time field staff presence associated with their PBX extension.
    • Background Location Usage (When the App Is Closed or Not in Use): Because eTalk operates as an always-on business extension and automated office attendance system, eTalk collects location data in the background even when the app is closed or not in active use (provided the user has explicitly granted background location permission). This is essential so employees do not have to manually open the app at the office gate to punch their daily attendance or update their field duty presence.
    • Strict Enterprise Privacy Guarantee: Location data is transmitted over encrypted HTTPS/TLS solely to your employer's private Cloud PBX & HR portal on ePBX.bd. We NEVER sell, rent, or share your location data with third-party advertisers, data brokers, or marketing networks, and we NEVER use location data for advertising.
  • Microphone & Audio: eTalk requires access to your device's microphone strictly to capture and transmit audio in real-time to facilitate VoIP voice calls using WebRTC and SIP protocols. We do not record or monitor your audio on the device.
  • Contacts (READ_CONTACTS): The app accesses your device's local contact list solely for core app functionality: allowing you to dial numbers directly from your phonebook and to display "Caller ID" when you receive an incoming call. Crucially: Your contacts are NEVER uploaded to our servers, nor are they shared with any third parties. All contact data remains local to your device.
  • Call Logs (READ_CALL_LOG / WRITE_CALL_LOG): eTalk accesses your call history to display recent incoming, outgoing, and missed VoIP calls directly within the app's native dialer interface, ensuring a seamless communication experience.
  • Camera Access: The app requires camera access strictly for scanning QR codes to facilitate instant login and automatic configuration of your SIP Extension. We do not capture, store, record, or transmit any images or videos. The permission is used exclusively for one-time credential scanning.
  • Display Over Other Apps (Overlay Permission): This permission is necessary to display the incoming call interface on top of other applications or the lock screen. This guarantees that you never miss an important business call and can seamlessly interact with call controls (Answer/Decline) regardless of your device's current state.
  • Background Services & Foreground Service Notification: eTalk runs continuous background and foreground services to maintain a persistent SIP socket/push connection for real-time incoming call delivery and to perform periodic geofence attendance verification while the app is minimized or closed.
  • Device & Network Data: We utilize Firebase Cloud Messaging (FCM) to generate a device token. This token is used purely for delivering background push notifications to wake up your app when there is an incoming SIP call.
  • SIP & Employee Credentials: Your assigned SIP User ID (Extension), employee profile identifier, and password are used to authenticate your connection and synchronize your attendance records with your organization's secure PBX server.

Prominent Disclosure & User Consent for Location Access

In strict compliance with Google Play's Location Permissions Policy:

  • In-App Prominent Disclosure: Prior to requesting runtime location or background location permissions, eTalk displays a clear, prominent in-app disclosure dialog informing the user that "eTalk collects location data to enable automated Geofenced Staff Attendance (Check-In / Check-Out) and Live Field Extension Tracking even when the app is closed or not in use."
  • Explicit Opt-In & Revocation: Location collection only begins after the user explicitly grants consent. Users may disable or revoke location permissions (including Background Location) at any time via their Android device settings (Settings → Apps → eTalk → Permissions → Location). Note that revoking location access will disable automated geofence attendance and live extension location reporting, while standard VoIP calling features will continue to function.

Google Play Data Safety Disclosures

In accordance with Google Play Data Safety guidelines, please note our data practices regarding Location, Camera, and Device IDs:

  • Location Data (Precise & Approximate Location): Location data is Collected (transmitted securely via TLS encryption) strictly for App Functionality—specifically automated enterprise geofence attendance (Check-In/Check-Out) and field staff extension tracking within the user's own organization. Location data is NOT Shared with any external third parties or advertising platforms.
  • Camera Data: Camera data is "Collected" (processed temporarily in memory) strictly for QR Code scanning (App Functionality). However, this data is NOT Shared with any third-party under any circumstances.
  • Device/Other IDs: Firebase Device Tokens (IDs) are collected for App Functionality specifically to deliver incoming call Push Notifications.

How We Use the Information

The information and permissions requested are used exclusively to:

  • Provide core B2B VoIP and Softphone communication services.
  • Authenticate your extension with your company's cloud PBX network.
  • Automate daily employee attendance (Geofenced Check-In, Check-Out, Shift & Late calculation) and provide authorized enterprise HR/PBX administrators with real-time field extension visibility.
  • Ensure maximum call quality, reliable call delivery, and system security.

Third-Party Services

We use trusted third-party services strictly to maintain app reliability and deliver notifications. Specifically, we use Google Firebase for crash reporting (Crashlytics) to fix technical bugs, and Firebase Cloud Messaging (FCM) to instantly wake your device for incoming calls.

Data Security

Security is a fundamental component of eTalk. All SIP signaling protocols, real-time audio data transmission (RTP), and HTTPS/TLS location attendance pings between your app and the ePBX servers are encrypted in transit, leveraging industry-standard encryption practices to prevent unauthorized access or eavesdropping.

Data Retention & Deletion Policy

Because eTalk relies on PBX extensions and staff profiles managed by your company's administrator, account and attendance data are tied to your organization's active PBX service. Location and attendance logs are retained only as long as required by your employer's HR attendance records policy. If you wish to delete your account, wipe your location/attendance data from our servers, or revoke your SIP extension, you may request data deletion directly by contacting your company's telecom/HR administrator or by emailing our support team at support@epbx.bd.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

  • Email: support@epbx.bd
  • Hotline: 09644844744
  • Website: https://epbx.bd/

Effective Date: April 2026 (Last Updated: October 2026). This policy may be updated periodically to reflect changes in app functionality or compliance requirements.

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