Short Codes
for Rapid Recall

A Short Code is a highly memorable 4 or 5-digit premium phone number (like 162XX or 163XX) primarily used by large enterprises, banks, and corporate call centers in Bangladesh. It makes it extremely easy for customers to remember your brand and dial your support line.

Yes, absolutely! If you already own a BTRC-allocated Short Code from an authorized IPTSP or telecom operator, we can seamlessly connect it to your epbx.bd dashboard using our secure BYOC (Bring Your Own Carrier) SIP Trunking feature.

Short Codes are directly allocated by the Bangladesh Telecommunication Regulatory Commission (BTRC) to eligible businesses. While you must apply to BTRC for the allocation, the epbx.bd technical team can guide you through the PBX system requirements and connect your code once approved.

Yes! Once your Short Code is connected to our Cloud PBX, you can route thousands of incoming calls directly to our Next-Gen AI IVR. Callers dialing your 16XXX number will be greeted by ultra-realistic Bengali or English voices powered by Microsoft Azure or Google Cloud.

No. Unlike Toll-Free (0800) numbers, callers are charged standard telecom pulse rates by their mobile operators (GP, Robi, Banglalink, etc.) when dialing a 16XXX Short Code.

You can reach our dedicated support team by dialing our official corporate IP number, using the live chat widget on our website, or by raising a priority support ticket directly from your epbx.bd admin dashboard.

Our Cloud PBX infrastructure, servers, and automated AI systems run 24/7/365 with 99.9% uptime. For technical setup, billing queries, and sales support, our human expert team is available during standard Bangladesh business hours (Sunday to Thursday).

Yes, our expert engineering team provides complete onboarding support. Whether you need help configuring complex SIP Trunks, setting up WebRTC Click-to-Call widgets on your website, or designing multi-level IVRs, we are here to assist.

We are proudly based in Dhaka, Bangladesh. For large enterprise solutions, custom ERP API integrations, and Master Reseller partnerships, our business team is happy to schedule virtual discussions or in-person corporate meetings.

IPTSPs, telecom providers, and business owners looking to start their own PBX company can contact our B2B partnership team via the Contact Page. We will provide you with comprehensive REST API documentation and a step-by-step White-label setup guide.