Live: Processing over 24,530+ AI voice automations today across active tenants.

Enterprise Cloud PBX Features.

Designed for scale. Get all the robust capabilities of traditional hard-wired PBX systems without the hardware, maintenance, or telecom headaches.

Multi-Level IVR

Route calls intelligently with unlimited auto-attendant menus (Press 1 for Sales, 2 for Support) powered by local Bengali TTS.

Unlimited Call Recording

Automatically record inbound and outbound calls for quality assurance, compliance, and training purposes. Stored securely on cloud.

Ring Groups & Call Queues

Distribute incoming calls to multiple agents simultaneously or sequentially. Setup wait music and position announcements.

Toll-Free & Short Codes

Access premium 0800 Toll-Free numbers or 4-digit Short Codes directly through our centralized provider inventory.

Voicemail to Email

Never miss a lead. Audio voicemails are instantly transcribed (where applicable) and dispatched directly to your support email.

Live Analytics Dashboard

Monitor concurrent calls, agent performance, total talk time, and SIP trunk health all from a visually stunning real-time interface.

Frequently Asked Questions

Everything you need to know about setting up your Cloud PBX.

How long does it take to activate a DID number?
Thanks to our Zero-Touch provisioning engine, the moment your NID and Trade License are verified and payment is complete (via local gateways), your Asterisk trunk and DID are activated instantly. Usually under 120 seconds.
Can I use my own SIP Trunks from BTCL or other IPTSPs?
Yes. As an IP Provider or advanced business, you can bring your own SIP Trunks (BYOC) and simply map them inside your tenant dashboard. We act strictly as your Cloud PBX engine in that scenario.
What documents are needed for KYC verification?
As per BTRC regulations, we require a valid National ID Card (Front & Back scanned), an active Business Trade License, and a recent passport-sized photograph. Our dynamic KYC portal allows easy drag-and-drop upload.

Frequently Asked Questions

Everything you need to know about our core features.

Unlike traditional hardware-based PBX, epbx.bd is a Next-Gen Cloud PBX SaaS. It eliminates the need for expensive physical servers and introduces advanced automation like AI Text-to-Speech IVRs, Zero-Touch DID provisioning, REST APIs, and seamless E-commerce integrations.
Our dynamic AI IVR allows you to type your greetings or prompts in Bengali or English, and our system instantly converts them into ultra-realistic human voices using Microsoft Azure Neural, Google Cloud, or ElevenLabs. You no longer need to hire professional voice artists for your call center menus!
This is a game-changing feature for E-commerce businesses. Using our free WordPress plugin, your epbx.bd system will automatically make an outbound AI voice call to a customer the moment they place an order. If they press '1', the order is instantly marked as "Processing" on your website.
Yes! With our built-in WebRTC (Web Real-Time Communication) feature, your agents do not need physical IP phones or third-party software. They can make, receive, and transfer high-quality calls directly from the epbx.bd web dashboard using their computer's microphone and headset.
Zero-Touch Provisioning means instant, automated setup. When you buy an IP phone number (096 sequence) or Toll-Free number from our marketplace and your KYC is approved, our system automatically configures the SIP trunks and routes the number to your account without any manual engineering work.
Absolutely. We provide robust, developer-friendly REST APIs for both inbound and outbound calling. You can seamlessly integrate epbx.bd with your custom ERP, CRM (like HubSpot or Zoho), or native platforms like ecms.bd to trigger automated calls or sync call logs.
We offer advanced call management features like Call Queues and Ring Groups. If all your agents are busy, callers are placed in a smart waiting queue with hold music and position announcements, ensuring no customer is ever dropped.
Yes, our platform includes automated Call Recording and real-time analytics. You can record all inbound and outbound conversations securely in the cloud, and access detailed Call Detail Records (CDR) to monitor call durations, missed calls, and agent efficiency.
Yes! Through our "Bring Your Own Carrier" (BYOC) feature, you can easily plug your existing BTRC-approved SIP Trunks or gateways into the epbx.bd system. This allows you to keep your current telecom provider while upgrading to our powerful AI PBX engine.
Yes, epbx.bd is built with a powerful multi-tenant architecture. IT agencies and IPTSPs can use our White-Label Reseller dashboard to launch their own branded Cloud PBX company, set custom pricing, and manage multiple business clients from a single master panel.
Chat with Experts