# ePBX.bd - Next-Gen Cloud PBX & AI Voice Automation in Bangladesh

> ePBX.bd is Bangladesh's premier multi-tenant Cloud PBX SaaS and telecommunications automation platform operated by EiconBD. It provides enterprise hosted IP-PBX, BTRC-approved 096 IP telephone numbers, AI-powered automated order confirmation voice calls, omnichannel dialers (eTalk), and developer-first REST APIs.

## Core Products & Capabilities
- [Cloud PBX Enterprise Features](https://epbx.bd/features): Multi-level interactive voice response (IVR), call queues, automated call recording, ring groups, call transfers, and real-time CDR analytics.
- [AI Auto Order Verification Voice Calls](https://epbx.bd/auto-order-call): Automated outbound phone call confirmation for WooCommerce, Shopify, and custom e-commerce stores in Bangladesh. Plays dynamic text-to-speech with customer name and order details, collecting keypress feedback (1 to confirm, 2 to cancel).
- [096 IP Telephony & SIP Trunks](https://epbx.bd/ip-telephony): Legal, licensed 096 telephone numbers and SIP trunking for businesses and call centers.
- [0800 Toll-Free Numbers](https://epbx.bd/toll-free-number): Freephone business numbers where callers connect free of charge.
- [4-Digit Premium Short Codes](https://epbx.bd/short-codes): Easy-to-remember short codes for national enterprise brand hotlines.
- [eTalk Smart Attendance & Live GPS Staff Tracking](https://epbx.bd/smart-attendance): 100% Free with ePBX subscriptions. Zero-hardware biometric alternative that automatically records employee In-Time, Out-Time, Advance arrival, Late minutes, Overtime hours, Leave balances, and Absent status via GPS geofencing whenever an extension is active on the eTalk Android App, plus real-time live location map tracking for office and field staff.
- [eTalk Omnichannel Softphone & Hub](https://epbx.bd/eTalkHub): Official Android Softphone on Google Play Store (com.epbx.etalk), WebRTC Browser Dialer, and Windows Desktop Communicator with 1-tap QR auto-provisioning, FCM zero-battery push notifications, and background GPS attendance sync.
- [Pricing & Packages](https://epbx.bd/pricing): Transparent Cloud PBX packages, monthly subscriptions, and dynamic per-call billing.
- [White-Label Reseller Program](https://epbx.bd/reseller-program): Reseller multi-tenancy portal enabling agency partners to launch their own branded Cloud PBX services.

## Developer REST APIs & Webhooks
- [Customer REST API v1 Documentation](https://epbx.bd/docs/api): Official developer documentation with interactive sandbox for triggering outbound AI calls, querying CDR call history, downloading call audio recordings, checking wallet balance, and receiving real-time webhook callbacks.
- [White-Label Reseller API v2](https://epbx.bd/developer/api-docs): Administrative REST API for automated tenant provisioning, extension creation, and SIP trunk management.

## Primary REST API Endpoints
- POST https://epbx.bd/api/v1/calls/verify : Trigger outbound AI voice verification call with template variables.
- GET https://epbx.bd/api/v1/calls/history : Query CDR call detail records with status, duration, and timestamps.
- GET https://epbx.bd/api/v1/calls/recordings : Download call audio recordings (WAV/MP3).
- GET https://epbx.bd/api/v1/balance/global : Check tenant wallet balance and available credits.
- POST https://epbx.bd/api/v1/sms/send-external : Carrier SMS notification proxy.

## Company & Compliance
- [About Us](https://epbx.bd/company/about): Company background, mission, and leadership in Bangladesh telecommunications.
- [Terms of Service](https://epbx.bd/p/terms-of-service): Terms, BTRC regulatory compliance, and acceptable use policies.
- [Privacy Policy](https://epbx.bd/p/privacy-policy): Privacy commitments, data retention, and Google Play Store compliance.
- [Knowledgebase & Help Center](https://epbx.bd/company/knowledgebase): Tutorials, setup guides, and troubleshooting documentation.
- [Contact Support](https://epbx.bd/contact): Support hotline 09644844744 and email support@epbx.bd.